Frequently Asked Questions
New to intimate wellness? Here are the answers to the questions we hear most often.
📦 Is the packaging discreet?
Orders are sent in plain, unmarked outer packaging. We understand that privacy matters.
🇬🇧 How much is UK delivery?
UK delivery is £3.99, or free on orders over £40. Estimated delivery is 2–3 working days.
🇺🇸 How much is US delivery?
US delivery is £26 per order, or free on orders over £80. Estimated delivery is 7–14 business days.
Do US orders have import fees?
Import duties or customs fees may apply when your order arrives. These vary by state and are the responsibility of the recipient.
How can I track my order?
Tracked delivery is used where available. Delivery and tracking details will be shared with you when your order is processed.
What payment methods can I use?
Secure checkout is available through the payment methods shown at checkout, including card payments and PayPal where available.
How do I choose the right product?
Start with the product description, material information, size details, and care guidance. If you are unsure, contact us before ordering and we will do our best to help.
What are your returns rules?
Returns depend on the product, its condition, and the applicable returns policy. Please contact us before sending anything back so we can explain the available options discreetly.
How do you handle my privacy?
We treat your personal and order information with care and use it to process your order, provide support, and meet our legal obligations.
How can I contact you?
Email moisthappiness@gmail.com. We aim to reply within 24 hours, usually much faster.
All products are intended for adults aged 18 and over. Please take your time, read the product information, and choose what feels right for you. 💛